Since 2000, we have been training individuals in high stress and high risk occupations, empowering these individuals with the skills they need to manage stress and maintain emotional control, both in and out of the work place.
With today’s stress inducing economic circumstances, customer facing roles are encountering more impatience, agitation and anger than ever before. The result is more exposure to the risks and liabilities associated with employees that are not properly trained to handle emotional stress and verbal de-escalation.
Acute stress can impact how workers perform. Employees who can not manage their emotions during periods of increased pressure, during conflict with other employees, or when dealing with difficult customers tend to say and do things that are not in the best interests of the organization.